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LotusLive Notes Contacts Sync on Lotus Notes 8.5... and why you should care!

I had the opportunity recently to speak with Sean Poulley - Vice President of Online Collaboration Services at IBM - about LotusLive - a Business 2.0 service offering that is far beyond "yet another social network".

Expect to see an article on the whole conversation, discussing things that customers and business partners should know about LotusLive, later this week... but today's post discusses one of the key phrases that I was introduced to while speaking with Poulley: onsite product portfolio.

See - LotusLive is only partially a cloud service! One of the intentions is to allow you to seemlessly integrate the onsite product portfolio with the ever-expanding LotusLive services portfolio - allowing you to better leverage (not abandon) your current technology investments in the Lotus brand.

One of the integration points that's available today is the LotusLive Plug-In for Lotus Notes 8 (LotusLive Login Required).

I'll give you a visual companion to the directions supplied by the LotusLive Support Team via the LotusLive Engage Support FAQs, and when complete you will be able to push and synchronize your Lotus Notes Contacts with your LotusLive Contacts!

Perform the following instructions on the workstation where you have Lotus Notes installed.
1. Using a text editor, open the following file:
Notes Install Directory\framework\rcp\plugin_customization.ini
The Notes Install Directory is usually C:\Program Files\IBM\Lotus\Notes
2. Perform one of the following steps:
If the following line is not present, then add it to the end of the file:
If the line is present, make sure that the value is equal to true.
3. Save the file and close your text editor.
4. Stop and restart Lotus Notes, if it is running.

These steps are required for the initial setup of any of these plug-ins in the Lotus Notes 8.n Client. If you're setup TwitNotes, Document Viewer, et al, I think you can skip these steps...

Next, go Lotus Notes and perform the following instructions.
1. Select File > Application > Install. The Features Update box displays.
2. Select Search for new features to install, and then click Next. The Application Location box displays.
3. Click the Add Remote Location... button, and then add the following:
Name: LotusLive Updates

Installing LotusLive Plug-In for Lotus Notes 8

4. Click OK to continue. LotusLive Updates displays in the list of locations.
5. Click Finish and a new window displays.

LotusLive Updates

6. Select the check box for LotusLive Updates, and click Next.
7. To continue, you must accept the license agreement, and click Next.

LotusLive Plug-In Info for Lotus Notes 8

8. Click Finish. If a window displays about trusted signers, you must select Install this plug-in and OK to continue.
9. Select Yes when a message to restart Lotus Notes displays.

LotusLive Plugin - Lotus Notes Client Prompt for Restart

Now that you've installed this plug-in.. you'll want to use it! Simply select Tools\Sync contacts with LotusLive from the Lotus Notes Client File Menu.

Envoking the Notes Contacts Sync to LotusLive in Lotus Notes 8.5

If all's fine in the world, you will be prompted for your LotusLive User Name and Password credentials:

Notes Contact Sync to LotusLive Authentication Prompt

Author's Note: If you were originally a user and your account was ported to LotusLive, change your account password via LotusLive Administration. Apparently (as I - and several others - experienced this exact issue) those ported accounts would allow us to access, LotusLive Sametime and LotusLive Connections (even via the Activities sidebar), but thus plug-in only accepted authentication credentials post-account password change.

Once you've successfully authenticated, your Lotus Notes Personal Address Book Contacts will be pushed to the LotusLive Contacts list, and any changes with those contacts updated!

Notes Contact Sync to LotusLive Sync Status

This is not only a pretty slick feature on it's own, but it should both show you where LotusLive can go once you understand integration with the onsite product portfolio, as well as give customers and business partners ideas on how they can make their own products integrate either with other cloud services or specifically with LotusLive.

See... it's stuff like this that makes me giddy: Lotus Notes is being positioned/has the potential to be positioned as the solution that binds cloud service offerings, in-house custom application development efforts, and thus the single functional dashboard to a customer's world!

If you're not already signed up, I suggest checking LotusLive out. And while you're there, feel free to make me a connection!

About the author: Chris Toohey

Thought Leadership, Web & Mobile Application Development, Solutions Integration, Technical Writing & Mentoring

A published developer and webmaster of, Chris Toohey specializes in platform application development, solutions integration, and evangelism of platform capabilities and best practices.

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